Privacy Policy
Carelink Support Services
Last updated: 7 January, 2026
Carelink Support Services (“Carelink”, “we”, “our”, or “us”) is committed to protecting your privacy and handling personal information with care, respect and transparency. This Privacy Policy outlines how we collect, use, store and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. What information we collect
We may collect personal information that is reasonably necessary for us to provide our services, including but not limited to:
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Name, address, email address and phone number
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Date of birth and emergency contact details
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NDIS information (such as plan details and support needs)
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Health and wellbeing information relevant to providing supports
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Information provided through enquiry forms, referrals or assessments
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Website usage information (such as IP address and browser type)
Sensitive information (including health information) is only collected where necessary and with your consent, or where required by law.
2. How we collect personal information
We may collect personal information directly from you, or from others with your consent, including:
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When you contact us via phone, email or our website
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When you complete forms, assessments or service agreements
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From support coordinators, referrers or healthcare professionals
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Through cookies and analytics tools used on our website
3. How we use your information
We use personal information to:
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Provide and manage NDIS and community support services
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Communicate with you, your family or nominated representatives
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Meet our legal, regulatory and contractual obligations
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Improve our services and website experience
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Manage complaints, feedback and quality assurance
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Comply with reporting and funding requirements
We only use your information for purposes related to our services, or where you would reasonably expect us to.
4. Disclosure of personal information
We may disclose personal information to:
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Your nominated representatives or carers
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Support coordinators, allied health providers or other service providers involved in your care
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Government bodies such as the NDIS Quality and Safeguards Commission, where required
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Professional advisers (e.g. auditors or insurers)
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Law enforcement or regulatory authorities, where required by law
We do not sell or trade personal information.
5. Storage and security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access or disclosure. This includes:
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Secure electronic systems and password protection
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Limited access to personal information by authorised staff only
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Secure storage of physical records
When personal information is no longer required, it is securely destroyed or de-identified in accordance with legal requirements.
6. Accessing and correcting your information
You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate or out of date. Requests can be made by contacting us using the details below.
7. Cookies and website analytics
Our website may use cookies and analytics tools to help us understand how visitors use our site and to improve functionality. This information does not usually identify you personally.
You can adjust your browser settings to refuse cookies if you prefer.
8. Complaints
If you have concerns about how your personal information has been handled, we encourage you to contact us first so we can resolve the issue promptly and respectfully.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
9. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements. The most current version will always be available on our website.
10. Contact us
If you have any questions about this Privacy Policy or how we manage personal information, please contact:
Carelink Community Services
📧 Email: info@carelinksupportservices.com
📞 Phone: (08) 7082 0447
